Frequently Asked Questions

When my server gets more players, will you be able to accommodate me? Will there be lag?

Chances are you will never experience lag due to overloaded hardware because we always monitor our machines to make sure none of them are overloaded. But if it does happen, you have the ability to move yourself to a less loaded machine, or to a different geographic region. The move usually takes a few minutes, and your settings, mods, saves, and clusters will be preserved in a move.

Payment Questions

Still need help?

Contact our help desk at [email protected] and we'll get back to you within 24 hours!